Terms of Service

By using diamondautosdetailing.com or booking a service through it, you agree to use the site honestly and lawfully — for example, by providing accurate information and not interfering with normal operation of the site.

All bookings are subject to availability. Submitting a booking request does not guarantee a specific time slot until your payment is confirmed. We may need to adjust appointments due to weather, equipment, staffing, or unsafe conditions at the service location.

Package prices, add-ons, service areas, and availability may change at any time. The price shown at checkout for your selected package is the price that applies to that booking.

Payments are processed by Stripe and are charged at the time of booking. Your card details are entered directly into Stripe's checkout and are not stored by Diamond Auto Detailing.

We require at least 24 hours advance notice for all cancellations or reschedules. Appointments changed or cancelled within 24 hours of the scheduled time are subject to a $50 inconvenience fee. This fee protects the time, travel, and product preparation that go into every appointment.

• 24+ hours before your appointment: cancel or reschedule free through the Manage Booking page. Cancellations are refunded in full to your original payment method automatically.
• Within 24 hours of your appointment: a $50 inconvenience fee applies to any cancellation or reschedule. The fee is charged to the payment method on file, or must be paid before a new appointment is confirmed.
• No-shows — where the customer is unreachable or unavailable at the scheduled time with no prior notice — are also subject to the $50 fee.
• Cancellations initiated by Diamond Auto Detailing, including weather-related cancellations, are always free of charge and can be rescheduled or refunded at your choice.

By booking an appointment with Diamond Auto Detailing, you acknowledge and agree to this cancellation and rescheduling policy. Refunds typically appear within 5–10 business days depending on your bank.

Diamond Auto Detailing is an on-site service based in Black Diamond, WA, serving the greater Seattle region within about 50 miles. Appointments more than 10 miles from our Black Diamond base may include a flat $20 travel fee, which is always shown up front at checkout — never added after the fact.

You agree to:

• Provide accurate name, contact, address, and vehicle information.
• Give us safe access to the vehicle and to an outdoor water spigot and a standard 120V outlet (we are an on-site service and use water and power at the service address).
• Remove valuables, child seats, electronics, and loose items before service.
• Tell us about known issues such as leaks, paint defects, wraps, PPF, or aftermarket coatings before we begin.
• Keep pets, children, and bystanders away from the work area for safety.

We work hard to deliver great results, but detailing reveals what is under dirt and grime. We can't guarantee removal of every defect, and we are not responsible for pre-existing damage such as clear-coat failure, oxidation, deep scratches, dents, rust, failing trim or adhesives, electrical faults, or aftermarket modifications that come loose during normal cleaning. We may decline or stop a service if conditions are unsafe or if the vehicle's condition prevents us from delivering the service safely.

We may refuse, postpone, or cancel a booking if access to the vehicle or service area is unsafe, if water or power is not available, if the vehicle is in a condition that prevents safe service, or if a customer behaves abusively toward our team. If we cancel for any of these reasons before service begins, we'll work with you on a refund or reschedule.

The Diamond Auto Detailing name, logo, photography, copy, and other website content are owned by Diamond Auto Detailing. You may not copy, republish, or reuse them without our written permission.

To the extent allowed by law, Diamond Auto Detailing's responsibility for any claim related to a service is limited to the amount you paid for that service. We are not responsible for indirect or consequential losses. Nothing in these terms limits any rights you have that cannot be limited under applicable law.

We may update our packages, pricing, service area, or these terms at any time. The "last updated" date above shows the most recent change. Continued use of the site or booking of a service after a change means you accept the updated terms.

Diamond Auto Detailing · Black Diamond, WA · Mon–Sat 9am–9pm, Sun 12pm–9pm Pacific. (206) 422-2829.