Privacy Policy

When you book a detail or contact us through diamondautosdetailing.com, we may collect:

• Your name, email address, and phone number.
• Your service address and vehicle details (year, make, model, condition notes).
• Booking details — selected package, date, time, and any notes you add.
• Payment-related records (transaction amount, status, and a token from our payment processor).
• Basic technical information about your visit (pages viewed, referrer, approximate location, device type).

• Schedule, confirm, perform, and follow up on your appointment.
• Send booking-related messages such as confirmations, reminders, ETAs, refunds, and reschedule notices.
• Process payments and handle refunds.
• Operate, secure, and improve the website and booking experience.
• Respond to questions and provide customer support.

Payments are processed by Stripe. Your full card number, expiration, and security code are entered directly into Stripe's secure checkout and are not stored by Diamond Auto Detailing. We receive a transaction reference, the amount, and the status of the payment so we can manage your booking and refunds.

We use first-party analytics to understand how the site is used and to improve operations. With your cookie consent, we may also use:

• Google Analytics 4 — site usage measurement.
• Meta Pixel — advertising performance on Facebook and Instagram.
• Google Ads — conversion measurement and remarketing.

You can change your cookie choices at any time: manage cookie preferences.

By providing your phone number when booking a service or submitting a form on diamondautosdetailing.com, you agree to receive text messages from Diamond Auto Detailing related to your appointment — including confirmations, reminders, technician ETAs, refund notices, and reschedule updates. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of text messages, or reply HELP for help. Use the unsubscribe link in any marketing email to stop marketing emails. Transactional messages required to deliver your service may still be sent. Your consent to receive text messages is not a condition of purchase.

We share only the information needed to run the business, with providers such as:

• Stripe — payment processing and refunds.
• Our hosting and database provider — to operate the website and store booking records.
• GoHighLevel — CRM, booking notifications, and customer workflows.
• SMS and email delivery providers — to send booking-related messages.
• Analytics and advertising providers (Google, Meta) — only with your cookie consent.

We do not sell your personal information.

We keep booking records and payment references for as long as reasonably needed to run the business, support customers, and meet tax, accounting, or legal obligations. Marketing contacts are kept until you unsubscribe or ask us to remove you. You can request deletion of your information by contacting us.

• Ask us to access, correct, or delete your booking record.
• Unsubscribe from marketing email or reply STOP to texts.
• Manage your cookie preferences using the link above.
• Manage upcoming bookings at /manage.

Questions about privacy? Call Diamond Auto Detailing at (206) 422-2829 — Mon–Sat 9am–9pm, Sun 12pm–9pm Pacific.

We may update this policy from time to time. The "last updated" date at the top reflects the most recent change. Continued use of the website after an update means you accept the revised policy.